Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original components, tags, documentation, and packaging intact. Proof of purchase is required.

For customer safety, any saddle returned with a broken, removed, or missing tamper-evident seal will be considered used and is not eligible for return.

Because Define Your Hunt products are personal protective equipment (PPE) and life-safety equipment, the following conditions apply:

The saddle, ropes, carabiners, and all safety-related components must not have been used, worn, loaded, climbed in, suspended from, or otherwise placed into service.
The product must be returned with all original components, accessories, instructions, and packaging.

Returns showing signs of use, dirt, odors, pet hair, damage, missing components, or evidence that the product has been placed into service are not eligible for return.

If a returned item is determined to have been used or is no longer in new, resalable condition, the return request will be denied and the item will be returned to the customer at the customer’s expense.

How to Start a Return:

To request a return, contact us at mailto:joshdyh23@gmail.com within 30 days of delivery.

Please include your name, order number, and the reason for your return request in your email.

If your return is approved, we will provide instructions for returning your item. Items sent back without prior authorization may be refused.

Unless the return is the result of our error or the item arrived damaged or defective, customers are responsible for all return shipping costs.

Inspection:

All returned products are thoroughly inspected upon receipt. Return eligibility is determined solely by Define Your Hunt following inspection.

Damaged or Incorrect Items:

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at mailto:joshdyh23@gmail.com so we can evaluate the issue and make it right.

Non-Returnable Items:

For the safety of all customers, we cannot accept returns of any hunting saddle or safety-related component that:

Has been used or shows evidence of use.
Has a broken, removed, or missing tamper-evident seal.
Has been modified or altered in any way.
Is missing original components, documentation, or packaging.
Has been subjected to a fall, impact loading, or abnormal use.

Refunds:

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Original shipping charges are non-refundable unless the return is due to our error.